Get Rid off Pending Email Warning - Microsoft Dynamics CRM

Problem
This is really weird when you login into MSD CRM and you came across with following screen.



Reason
This happen when you are sending email using workflow and the email stuck with status Pending Send

 Resolutions
Following are three resolutions to this issue:

  1. Go to Settings > Email Configurations > Mail Boxes and open Mail box (that don't have approved email address and didn't test run), then from Ribbon, Approve Email Address and after that click on Test Run, You will see prompt coming from CRM, check the box click Ok.
  2. Create an on-demand workflow, to change the status of Pending Send email messages to some other status, say Canceled. And run this workflow from advanced find against those emails that are set to Pending Send
  3. Go to Advanced Find, Look For Email Message and Query for Status Reason equals Pending Send, click Results and then delete all message with Pending Send Status
After following any aforementioned step you'll not be seeing the above prompt in your CRM.

~~Enjoy and keep learning~~

Comments

  1. LotfiNovember 30, 2020 at 11:12 PM

    Great solution, it worked!!
    This is the best way to do it after several trial and errors from other proposed ones.

    ReplyDelete

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